FAQ
Most Frequently Asked Questions And Answers
Please provide us with logo/brand, size(length*width), color, QTY and delivery country before quotation.
No, all products are customized. SIYING LABEL is a professional website to offer OEM&ODM service.
SIYING will offer a draft design for approval. Please notice all details can’t change after confirmation. The order will be processed after payment.
For stock sample, 1-2 days.
For customized woven label, 7-12 days.
For customized metal label/paper label/leather label/other accessories, 9-16 days.
Note: all obove are except shipping time.
Supports T/T, Western Union, Paypal, Wechat.
Order amount under $1500USD, full payment before order.
Order amount equal/above $1500USD, 70% payment before order, full payment before shipment.
Usually by express: DHL, Fedex, UPS, Aramex, TNT, SF, etc. Door to door service, 7-10 days.
By sea, 20-25 days.
Or buyers can ship by themselves.
Please consider clearly before palcing an order. The order CANNOT be cancelled or revised after confirmation.
Otherwise, only 50% of total amount will be returned as the processed mould fee. If the order was ready, NO REFUND for payment.
For quality problem from supplier, Full Refund or Re-production for order.
For mistake from buyer, NO REFUND for payment.
eg.
- Ask for revising after draft/order was approved by buyer;
- Cancel order when production starts processing or finished already.
For lost problem from carrier, negotiation according to specific condition.
Note: SIYING LABEL is not responsible for delay from carrier.